Specialised and Intensive Services (SIS)

Specialised and Intensive Services (SIS)
Advance Diversity Services (ADS) offers Specialised and Intensive Services (SIS) short-term support (up to six months) to help humanitarian entrants and other visa holders access services and develop skills to manage complex and critical needs independently. Services are offered to clients who live/work/study in the St George and Sutherland Shire areas.
ADS staff provide limited term case management/coordination and other support to those particularly vulnerable and in need of additional settlement support through SIS.

Who’s eligible for SIS?
People holding one of the following visas may be eligible to receive SIS:
• Refugee (subclass 200, 201, 203 and 204) visa
• Global Special Humanitarian (subclass 202) visa
• Protection (subclass 866) visa
• Temporary Protection (subclass 785), Temporary Humanitarian Stay (subclass 449), Temporary Humanitarian Concern (subclass 786) and
Safe Haven Enterprise (subclass 790) visas.

Holders of these visas may be eligible for SIS for up to five years after their arrival in Australia, or up to five years after the grant of their eligible onshore visa. In exceptional circumstances, flexibility may be applied to this time frame and extended to holders of other visa subclasses.

People who are eligible for SIS often face complex or multiple barriers, which make it hard for them to manage their most critical needs independently. SIS helps people break down barriers and find support to manage:
• Disability
• Health needs that are severe, critical, long term and/or unmanaged
• Mental health issues
• Homelessness or housing instability
• Domestic or family violence
• Child and youth welfare concerns
• Family and/or relationship breakdown
• Social isolation
• Financial hardship
• Legal issues

Who’s not Eligible for SIS?
Australian Citizens are not eligible for SIS.

How to make a referral?
Services are able to submit a referral directly to the Department of Social Services (DSS).  To refer a person for SIS, please complete the online SIS Referral Form. If you are unable to access the online referral form, you may complete a paper version.

Want to know more?
Call us or email us to see if you’re eligible for support. Drop into our Hurstville office for more information, and speak to our bilingual staff about your needs (Telephone Interpreting Service is available if we do not speak your language).

Monday to Friday
9am to 4:30pm
(02) 9597 5455
Suite 231 & 232 (Building 2/Level 3),
7-11 The Avenue,
Hurstville NSW 2220

The SIS Program is funded by the Department of Home Affairs. ADS delivers SIS in collaboration with Settlement Services International.