Vacant Positions

Client Service & Intake Officer

0

Full time 35 hours per week

Position reference no: 2017JA026

We are currently seeking a Client Service & Intake Officer to join our Aged and Disability Team. The primary role of this position will provide the first point of contact for older people or people with disabilities and their carers seeking support at ADS. The Client Service and Intake Officer will provide intake and initial screening for referrals to the aged and disability services as well as dealing with client complaint and enquiries.

All applicants must obtain a job information package and submit a written application addressing each of the following selection criteria.

Essential Criteria:

  1. Demonstrated Commitment to ADS values and philosophy
  2. Demonstrated experience and knowledge of working in a client intake service and customer/client service
  3. Highly developed communication, interpersonal and listening skills
  4. Demonstrated knowledge of community aged care and disability services
  5. Ability to work with people of diverse cultural backgrounds
  6. Ability to effectively network and collaborate with a wide range of professionals from private practice, Government and non-Government agencies
  7. Demonstrated ability to work independently as well as an effective member of the highly interacted aged and disability service team;
  8. High level of computer literacy
  9. Holds a current NSW driver’s licence, access to a car for work.

Desirable Criteria:

  1. Experience of working with Culturally and Linguistically Diverse people
  2. Emotional intelligence
  3. Problem-solving skills including conflict resolution

Mandatory:

  1. Provision of a satisfactory National Police Check
  2. Current Working with children check

Conditions:

  • Social, Community, Homecare and Disability Service Industry (SCHCADS) Award, NSW and salary packaging.

For an information package please email [email protected]

You must quote the Job Reference number on the subject line of your email.

Closing date for applications: Monday 25th September 2017

Rostering Officer

0

Full time 35 hours per week

Position reference no: 2017JA025

We are currently seeking a Rostering Officer to join our Aged and Disability Team. The primary role of this position will be responsible for the overall coordination of rostering and liaison with staff and clients to ensure efficient and effective support to ADS at aged care and disability services.

All applicants must obtain a job information package and submit a written application addressing each of the following selection criteria.

Essential:

  1. Demonstrated Commitment to ADS values and philosophy
  2. Previous experience in coordinating rostering services
  3. Experienced in client liaison and excellent communication skills in particular communication via  telephone
  4. High level of computer literacy and the ability to adapt quickly to rostering software packages
  5. Ability to work with people of diverse cultural backgrounds
  6. Ability to make sound judgement in regards to the matching of staff to clients
  7. Excellent prioritising and organising skills in relation to a variable workload;
  8. Demonstrated ability to work independently as well as an effective member of the highly interacted aged and disability service team;

Desirable:

  1. Demonstrated knowledge of community aged care (Home Care packages and CHSP) and disability services
  2. Experience of working with Culturally and Linguistically Diverse  people

Mandatory:

  1. Provision of a satisfactory National Police Check
  2. Current Working with children check

Conditions:

  • Social, Community, Homecare and Disability Service Industry (SCHCADS) Award, NSW and salary packaging.

For an information package please email [email protected]

You must quote the Job Reference number on the subject line of your email.

Closing date for applications: Monday, 25th September 2017

Bilingual Community Care Worker (Casual)

0

Position reference no: 2017JA015

Advance Diversity Services provides support services to people of culturally and linguistically diverse (CALD) communities in the South East Sydney area (Eastern suburbs, St George and Sutherland).

We currently have a number of positions available for Community Care Workers to provide direct in-home services to our clients aged 65 years and over.

This role will require you to work in our client’s homes providing domestic assistance, personal care, respite, social support including transporting client and meal preparation.  All services are in line with each individuals care plan. Our ideal candidate will have a positive, cheerful personality, have excellent communication skills and be able to support the client to assist them in living as independently as possible.

To be considered for this role you will need to possess the following criteria:

Essential:

  • Certificate III or above in Community, Aged Care, Disability, Home-Care or equivalent
  • Previous experience working with frail aged people and /or people with disabilities
  • Genuine interest in working with older people and /or people with disabilities
  • Excellent interpersonal skills and ability to work with people from diverse cultural background
  • Current National Police Check (or willingness to obtain)
  • Current Australian Drivers Licence (Provisional Licence accepted) and access to a fully comprehensive insured vehicle
  • Smart Phone and internet access

Desirable:

  • Bilingual and Bicultural
  • Current First Aid Certificate
  • Experience working with people with dementia, people living with a mental illness

Conditions:

Social, Community, Home Care and Disability Services Industry Award (SCHADS), Level 2, pay point dependent on qualifications and experience.

All applicants must obtain a job information package and submit a written application addressing each of the above selection criteria or they will not be considered.

For an information package please email: [email protected]

You must quote the Job Reference number on the subject line of your email.

For more information: Mable Tan (02) 9597 5455

Please email applications to:  [email protected], quote the Job Reference on the subject line of your email.

1.Preparing your application

Applying for a Position at the Advance Diversity Services.

Before preparing your application, you should:

1. Obtain a job package.

2. Read the Advertisement, position description and other requirements of the position.

3. Talk to the contact person should you require further clarification or information about the position.

Preparing your application, you must:

1. Fill out the Employment Application Form and mark clearly the job reference number and Title.

2. A separate application must be submitted for each position for which you wish to apply.

3. Address the selection criteria: Write about your experience and skills for each essential and desirable selection criteria.  This can be a brief paragraph or two for each criteria with a heading, which clearly outlines your qualifications, skills, knowledge and experience required for the position.  If your application does not address each criteria, you may not be offered an interview as we will be unable to determine your suitability for the position.

4. Provide a copy of your C.V.

5. Referee: Your application must include the names and contact numbers of at least two current referees. One of your referees should be a current or most recently supervisor.

Interview Panel

An interview panel comprising of 3 or 4 members will be established to cull applicants (select applicants from the written applications who are suitable to come for an interview).  This panel will also write the interview questions, interview applicants, make the final decision and contact referees.  

The interview panel will comprise of Advance Diversity Services management and staff members. An independent panel member from an external community organization may be invited for some positions.

Advance Diversity Services abides by Equal Employment Opportunity principles.  Each applicant will be treated fairly and in a non-biased way.  Where any member of the interview panel knows an applicant, that member must disclose how they know the applicant.  If the relationship between the parties is a conflict of interest, and will influence the interview panel member’s ability to provide a fair and non-biased opinion, the interview panel member will be replaced as soon as possible.

Culling (Selection from written applications)

Once applications are received, and after the closing date, the interview panel will cull applicants.  All applications will be treated as confidential and only members of the interview panel will view and discuss applications.

In culling applicants, the interview panel will progressively exclude:

– Those who do not adequately meet all the essential criteria.
– In cases where there are a high number of applicants who adequately meet all the essential and most of the desirable criteria, the panel will exclude those who do not adequately meet any of the desirable criteria.

Although, the interview panel has the discretion to interview applicants who may have not clearly addressed all the essential criteria, but have demonstrated potential to fulfill the criteria. This will give the interview panel the opportunity to more fully examine the applicants’ credentials.

Overseas qualifications will be considered and accepted wherever possible and appropriate.

The interview panel will re-advertise the position if there are no applicants who fulfill at least the essential qualifications stipulated in the advertisement.

The Interview

If you are selected for an interview, you will be informed with reasonable notice of:

– the time of the interview;
– the place of the interview; and
– any expectations regarding examples of previous work, etc.

Interview questions will be made available to interviewees 5-10 minutes prior to the commencement of their respective interview.  

The interview questions will be standard for all people being interviewed for the position advertised, and will be based on the selection criteria and the job description.

What do I bring to the interview

You must bring the following documents with you when attending the interview. 

– Original qualifications that relevant to the position
– Original proof of identification documents as listed on page 2 -3 of the police check application form.
– Documents stating name changes
– Original registration and licence (as appropriate)
– A completed National Police checking service Application/Consent Form (as required)
– A valid working with children clearance number or completed working with children check application form
– Relevant proof of work entitlement in Australia.

All documents, if not in English, must be officially translated to English.

Do not send original documents with your application.

Decision Making

An applicant who is preferred will be decided on by the interview panel. A member from the interview panel will contact the referees of the person selected for the position.

The information received will be kept confidential and shared only with the interview panel.

If you are selected as the preferred applicant, you will be contacted by phone. We would like to know your decision as soon as possible. If you accept the offer and agree the commencement date, a formal letter of appointment including an employment contract will be sent to you.

If you are not offered the position but are considered as suitable for the position, your name will be placed on an eligibility list where suitable applicants are ranked in order of merit. In the event that the position you applied for, or a similar positions become available within 6 months, you may be offered that position.

If your application is successful, you will be informed by mail. You can contact the selection panel convenor (usually the person sends you the letter) may you wish to receive feedback that your application was unsuccessful.   

2.Working with us

Advance Diversity Services is a leading multicultural organisation which supports people in need in the community through many programs in different geographical locations across Sydney. The work of ADS is to make a difference in the lives of people from all backgrounds by encouraging positive change in the community in which they live, work and raise their families.

The employees of ADS are part of a team committed to helping people in need which has been in operation for more than 30 years. This team provides services and programs that uphold the values of social justice, humanity and non discrimination.

Currently the ADS employs more than 90 staff.

Workforce diversity

The staff at ADS come from diverse backgrounds, they are proficient in English and many other languages. The staff diversity is valued by the organisation as language and cultural awareness contributes greatly to the quality of the services provided to our clients from all backgrounds.

Staff benefits

ADS ensure our staff are well supported and rewarded through:

– Competitive wage and allowance rates
– Full salary packaging, which can add up to $15,900 in tax-free pay per year
– 15 days personal leave per annum which can be taken for illness or to care for immediate members of family
– Long service leave after 10 years of continuing employment
– Paid maternity and paternity leave
– Social Club and Staff well-being program
– Flexible Work Arrangements

Professional Development

Staff are encouraged to develop skills / knowledge to further their career opportunities and to enhance the ADS as an organisation. ADS encourages Professional Development through:

– Access to in-house and external training opportunities to develop skills and knowledge. Staff are kept up to date with the latest changes to Government policy and regulations affecting ADS programs and are exposed to the latest developments in the workplace and research in the community sector
– Paid study leave is available to assist employees whilst they are gaining formal qualifications that will benefit the work of ADS

– Attendance at conferences is encouraged both for increasing knowledge and to share in presentations, particularly related to best practice models and research carried out at ADS 

Staff Consolidation Program

ADS has a number of part-time positions that work under 14 hours per week. In order to consolidate staff numbers, any position 14 hours or under that involves a similar job description and requires similar skills, shall be in the first instance advertised internally through an expression of interest.

Service Awards

ADS is proud of employee achievements and so provides Service Awards to recognise the consistent work contribution and loyalty of employees in their 10th and 20th year of service.