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Position reference no: 2019JA016

Monday to Friday – 27.5 to 35 hours per week

We are currently seeking a Client Service & Intake Officer to join our Aged and Disability Team. The primary role of this position will provide the first point of contact for older people or people with disabilities and their carers seeking support at ADS. The Client Service and Intake Officer will provide intake and initial screening for referrals to the aged and disability services as well as dealing with client complaint and enquiries.

All applicants must obtain a job information package and submit a written application addressing each of the following selection criteria.


  1. I have demonstrated experience and knowledge of working in a client intake service and customer/client service;
  2. I have effective communication skills, and can speak, understand and write in English very well;
  3. I am tech-savvy. I can confidently use a smartphone and a computer, and can teach others;
  4. I am willing to undergo a current National Police Clearance Check and show evidence of my eligibility to work in Australia;
  5. I have the ability to effectively network and collaborate with a wide range of professionals from private practice, Government and non-Government agencies;
  6. I can work independently as well as an effective member of the highly interacted aged and disability service team; 
  7. I hold a current driver’s license, and have access to a car for work;
  8. I am physically fit to fulfill the physical requirements of my role.


  1. Experience of working with Culturally and Linguistically Diverse  people;
  2. Emotional intelligence;
  3. Problem-solving skills including conflict resolution.


  • Social, Community, Home Care and Disability Service Industry (SCHCADS) Award, NSW and salary packaging.

For an information package please email employment@advancediversity.org.au

You must quote the job reference on the subject line of your email.

Applicants who fail to address and/or submit all components of the application will not be considered for the position.

For more information: Dimi Vourliotis/Marina Chietera (02) 9136 4788

Closing date for applications: Monday, 25 November 2019