September 2017

Full time 35 hours per week

Position reference no: 2017JA026

We are currently seeking a Client Service & Intake Officer to join our Aged and Disability Team. The primary role of this position will provide the first point of contact for older people or people with disabilities and their carers seeking support at ADS. The Client Service and Intake Officer will provide intake and initial screening for referrals to the aged and disability services as well as dealing with client complaint and enquiries.

All applicants must obtain a job information package and submit a written application addressing each of the following selection criteria.

Essential Criteria:

  1. Demonstrated Commitment to ADS values and philosophy
  2. Demonstrated experience and knowledge of working in a client intake service and customer/client service
  3. Highly developed communication, interpersonal and listening skills
  4. Demonstrated knowledge of community aged care and disability services
  5. Ability to work with people of diverse cultural backgrounds
  6. Ability to effectively network and collaborate with a wide range of professionals from private practice, Government and non-Government agencies
  7. Demonstrated ability to work independently as well as an effective member of the highly interacted aged and disability service team;
  8. High level of computer literacy
  9. Holds a current NSW driver’s licence, access to a car for work.

Desirable Criteria:

  1. Experience of working with Culturally and Linguistically Diverse people
  2. Emotional intelligence
  3. Problem-solving skills including conflict resolution

Mandatory:

  1. Provision of a satisfactory National Police Check
  2. Current Working with children check

Conditions:

  • Social, Community, Homecare and Disability Service Industry (SCHCADS) Award, NSW and salary packaging.

For an information package please email [email protected]

You must quote the Job Reference number on the subject line of your email.

Closing date for applications: Monday 25th September 2017

Full time 35 hours per week

Position reference no: 2017JA025

We are currently seeking a Rostering Officer to join our Aged and Disability Team. The primary role of this position will be responsible for the overall coordination of rostering and liaison with staff and clients to ensure efficient and effective support to ADS at aged care and disability services.

All applicants must obtain a job information package and submit a written application addressing each of the following selection criteria.

Essential:

  1. Demonstrated Commitment to ADS values and philosophy
  2. Previous experience in coordinating rostering services
  3. Experienced in client liaison and excellent communication skills in particular communication via  telephone
  4. High level of computer literacy and the ability to adapt quickly to rostering software packages
  5. Ability to work with people of diverse cultural backgrounds
  6. Ability to make sound judgement in regards to the matching of staff to clients
  7. Excellent prioritising and organising skills in relation to a variable workload;
  8. Demonstrated ability to work independently as well as an effective member of the highly interacted aged and disability service team;

Desirable:

  1. Demonstrated knowledge of community aged care (Home Care packages and CHSP) and disability services
  2. Experience of working with Culturally and Linguistically Diverse  people

Mandatory:

  1. Provision of a satisfactory National Police Check
  2. Current Working with children check

Conditions:

  • Social, Community, Homecare and Disability Service Industry (SCHCADS) Award, NSW and salary packaging.

For an information package please email [email protected]

You must quote the Job Reference number on the subject line of your email.

Closing date for applications: Monday, 25th September 2017

Advance Diversity Services (ADS) was extremely proud to sponsor and take part in this year’s St George Aged Care Expo on August 24 at Rockdale Town Hall.

ADS joined more than 40 exhibitors who spoke with hundreds of people from more than 30 communities who attended the expo, which aimed to raise awareness of the goods and services available to ageing people in the region.

ADS staff also happily assisted with the expo’s Multicultural Awareness Program, which provided information to seniors in multiple languages about how to access My Aged Care – the Australian Government’s portal for information about aged care services.

The Nepalese Grandparents Choir pictured with ADS’s bilingual Nepalese case worker Rishi Acharya (front row far right), which has close ties with ADS, performed as part of diverse line-up of multicultural entertainment that enlivened the event’s atmosphere.

Senior Manager of Aged Care and Disability Services for ADS, Mrs Dimi Vourliotis, said the expo provided an important opportunity to showcase the services ADS offers seniors in the region so they can live safely and independently at home.

‘People were delighted to hear more about our expertise in providing care to ageing people from diverse cultural and language (CALD) backgrounds,’ she said. ‘They think it’s great we have bilingual staff that can help them to remain happily at home and to maintain their important cultural and spiritual traditions.’

Mrs Vourliotis said the expo was particularly helpful this year given the significant Home Care Reforms that were put in place in February across Australia.

‘We could highlight what the changes involved, dispel people’s fears, and give them vital information to enable them to find the right support to meet their needs.’